Chat Feature
Building and Engaging with Community on the Platform
Customisable Chat
Similarly to everything else, our primary focus when developing the marketplace features, including the chat function, was flexibility and room for customisation. Besides being user-friendly, it is also admin-friendly because you can easily enable and restrict certain groups of users from using the chat and decide who they can contact.
- Customisable chat function
- User-friendly design for easy interaction.
- Admin control to enable or restrict user access.
- Option for admins to manage chat contacts
Customer Service Through Chat
- Personalized Service
- Availability of Customer Service (Mon-Fri)
- Improved Trust and Loyalty
Advantages
The chat function also improves the conditions for your marketplace to become a community, where people can negotiate, form partnerships, build trust, and create connections.
- Community creates another incentive to keep people on your platform. If you, on the other hand, prefer that your users do not communicate internally, the chat function can just be disabled.
Announcement Service and Push Notifications
Building and Engaging with your Community on the Platform
Regular System Updates
Flexibility
App/ Web Notifications
Automated External Communication: Email, Confirmation, and SMS Integration
At TradeTechnology, we provide service and support for simple implementation.
Counter-bid
Efficient Price Negotiation
In most industries and markets, the prices are rarely completely fixed, and there should be room for negotiation. We have automatised this process to enhance the user experience. If you want, a user will be able to bid on a listed item with a counteroffer, which the seller can accept or propose another offer.
Main benefits
- Support traditional business values like negotiation and business acumen.
- Sellers can experiment with higher prices since buyers can counterbid if the seller allows it.
- Flexibility allows for more trades.
Chat bidding
The chat function makes it possible to chat about bids during the negotiation process without ever having to leave the platform.
A seller can then accept a counteroffer whenever he wants, even in the app while sitting on his couch at night.
