Chat Feature
Building and Engaging with Community on the Platform
Customisable Chat
Similarly to everything else, our primary focus when developing the chat function, was flexibility and room for customisation. Besides being user-friendly, it is also admin-friendly because you can easily enable and restrict certain groups of users from using the chat and decide who they can contact.
- Customisable chat function
- User-friendly design for easy interaction.
- Admin control to enable or restrict user access.
- Option for admins to manage chat contacts
Customer Service Through Chat
Having a chat function internally on the platform keeps your users on the platform. Therefore, we have prioritized to make it possible to have customer service through the chat.
- Personalized Service
- Availability of Customer Service (Mon-Fri)
- Availability of Customer Service (Mon-Fri)
Advantages
The chat function also improves the conditions for your marketplace to become a community, where people can negotiate, form partnerships, build trust and create connections.
- The chat function also improves the conditions for your marketplace to become a community, where people can negotiate, form partnerships, build trust and create connections.
- Community creates another incentive to keep people on your platform. If you, on the other hand, prefer that your users do not communicate internally, the chat function can just be disabled.
Announcement Service and Push Notifications
Building and Engaging with your Community on the Platform
Regular System Updates
Keeping your users informed about system updates ensures that users know about everything your marketplace can do.
Flexibility
However, too much information can be an inconvenience to users. To avoid this, we have made it so that users decide what they want notifications about.
App/ Web Notifications
Users can choose how they want to be notified about counterbids to their offers, chat messages, new products in specific categories or a great sale. And naturally, everything on the platform works in the app as well.
Automated External Communication: Email, Confirmation, and SMS Integration
Our system can be set up to handle your automatic communication outside the platform. E-mail flows, automatic confirmations, and text messages can all be managed within the platform. And if you already have a certain way of doing this, we can quickly implement it, or integrate the program you want to handle it.
Flexible Announcement Options: System Alerts, Product Updates, Push Notifications, and Emails.
At TradeTechnology, we provide service and support for simple implementation.
Whether you require assistance transitioning from your existing solution, have inquiries about TradeTechnology's fit for your business, or need help getting started, we're here to support your success.
Counter-bid
Efficient Price Negotiation
In most industries and markets, the prices are rarely completely fixed, and there should be room for negotiation. We have automatised this process to enhance the user experience. If you want, a user will be able to bid on a listed item with a counteroffer, which the seller can accept or propose another offer.
Main benefits
- Support traditional business values like negotiation and business acumen.
- Sellers can experiment with higher prices since buyers can counterbid if the seller allows it.
- Flexibility allows for more trades.
Chat bidding
The chat function makes it possible to chat about bids during the negotiation process without ever having to leave the platform.
A seller can then accept a counteroffer whenever he wants, even in the app while sitting on his couch at night.
Built for B2B Solutions
Whether you're transitioning from an existing system, curious about how TradeTechnology benefits your business, or seeking assistance to kickstart your journey, we're ready to assist."
